Welcome to Flowers Tring. Please read these Terms and Conditions carefully before placing an order through our online flower delivery service. These Terms explain the basis upon which you interact with Flowers Tring, make purchases, and receive deliveries across Tring and surrounding areas. By placing an order on this website, you accept these Terms and Conditions in full. If you do not agree, you should not use our services. In these Terms, 'we', 'us', or 'our' refers to Flowers Tring, and 'you', 'your', or 'customer' refers to you, the purchaser.
These Terms and Conditions apply to all online purchases made via the Flowers Tring website, for deliveries fulfilled within Tring and the surrounding region. They are designed to protect the interests of our customers and uphold a transparent and fair e-commerce experience for our flower delivery service.
When you select flowers and any additional items via our website, you will be guided through an order process. You must provide accurate delivery details, select your chosen date (subject to delivery availability), and confirm your order. Your order is not confirmed until you have completed the payment process and received an email confirmation from us. Flowers Tring reserves the right to decline or cancel orders at our discretion. Should an order be declined after payment, a full refund will be provided.
Ordering online requires you to:
Please review your order carefully before submission. Once an order is placed, the amount due, including any applicable delivery fees, will be charged in accordance with your chosen payment method.
All flowers and products are subject to availability. While we strive to show up-to-date stock levels on our website, some varieties may be limited due to seasonal changes, supply, or high-demand periods. If your chosen item is unavailable, we will contact you promptly to offer a suitable alternative of equal or higher value, or allow you to cancel your order with a full refund.
Although we aim to deliver arrangements as close as possible to the product image on our website, the nature of flowers means some variation in colour, size, or shape may occur. Substitutions will only occur where strictly necessary and at our discretion.
All prices displayed on our website are in pounds sterling (GBP) and include VAT (where applicable). Delivery charges, if applicable, will be added at the checkout and clearly shown before you complete payment.
We accept payment by secure online methods as specified at checkout, including debit cards, credit cards, and potentially other methods as displayed from time to time. By placing an order, you confirm that the payment details provided are yours or that you have authority to use them.
An order will not be dispatched until full payment is received and cleared. You will receive an order confirmation by email upon successful completion of your online transaction.
Flowers Tring offers online flower delivery within Tring and surrounding areas. We make every reasonable effort to deliver orders as requested on your specified date. However, delivery times are approximate and cannot be guaranteed, especially during peak periods. We are not liable for delays caused by unforeseen circumstances.
It is your responsibility to provide an accurate and complete delivery address. If we are unable to deliver due to an incorrect address, no one being present, or a lack of safe place to leave the order, we may attempt redelivery at our discretion, or arrange collection by the recipient.
If you need to make special arrangements (such as leaving flowers in a safe place), please specify during the order process. Delivery may not be possible at certain times or locations beyond our service area. If delivery cannot be completed as requested, we will attempt to notify you and arrange a solution.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your order for most goods purchased online within 14 days of receipt. However, because flowers are perishable and typically made to your specifications, the right to cancel may not apply in all situations.
If you wish to cancel an order, please contact us as soon as possible. For cancellations made before the item is dispatched or prepared, a full refund will be provided. If your order has already been prepared or dispatched, we regret that it may not be possible to cancel or refund unless the product is faulty or not as described.
Refunds are processed as quickly as possible and within 14 days of our confirmation of cancellation.
If you need to make a change to your order (such as updating delivery details or altering the bouquet selection), please contact us as soon as possible following your order. We will do our best to accommodate changes, but cannot guarantee amendments can be made after the order has reached a certain stage in preparation or has been dispatched.
Due to the perishable nature of our products, we ask that any issues concerning product quality or damage are reported to us within 24 hours of delivery. If flowers are not as described, are damaged, or you are dissatisfied, please contact us with details and (where possible) photos to enable us to investigate.
If we agree that a product is faulty or not as described, you will be offered a replacement or a full/partial refund. We may require you to return the item or provide evidence of the issue before a refund/replacement is issued.
This does not affect your statutory rights as a consumer under UK Law.
Flowers Tring is not responsible for indirect or consequential loss, including but not limited to missed events or occasions, emotional distress, or loss of income resulting from late delivery, incorrect products, or other issues beyond our reasonable control.
Our maximum aggregate liability to you in respect of any loss or damage arising in connection with your order (whether in contract, tort, or otherwise) will not exceed the total price paid for your order. We do not exclude or limit liability for death or personal injury arising from our negligence, fraud, or any other liability that cannot be limited or excluded under English law.
You agree to use any flowers or related products supplied in a proper and safe manner. Allergies or sensitivities to flowers or plant products are your responsibility. If you pass flowers on as a gift, it is your responsibility to notify the recipient of possible allergens or care instructions. We recommend placing flowers in clean water on arrival and following all care advice provided to maximise their lifespan.
All content on the Flowers Tring website, including photographs, designs, product descriptions, text, logos, and graphics, are the intellectual property of Flowers Tring or used with permission. You may view and print the content for your personal reference, but you must not copy, modify, or use the content for commercial purposes without written consent.
We are committed to protecting your privacy and your personal information. Any personal data provided by you through our website will be processed in accordance with applicable Data Protection laws and our Privacy Policy. Your data will only be used to process your order, deliver products, and, where you consent, to provide marketing from Flowers Tring. We will not share your details with third parties except where necessary for fulfilment of your order (e.g., delivery).
Flowers Tring reserves the right to update or modify these Terms and Conditions at any time and without prior notice. Any changes will take effect immediately upon being posted on our website. Your continued use of the site following amendments constitutes acceptance of the new Terms and Conditions. We recommend reviewing these Terms regularly.
These Terms and Conditions, and any dispute or claim arising from them, shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or complaints regarding our terms, services, or your online flower delivery in Tring or the surrounding areas, please contact us using the methods indicated on our website. We value customer satisfaction and will do our best to resolve any issues promptly and fairly.
Thank you for choosing Flowers Tring. These Terms & Conditions are intended to create a positive, transparent, and respectful online shopping experience for flower delivery throughout Tring and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tring, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tring.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
